Legal Information
The Sweetest Thing Ice Cream Shoppe
Last updated: 01/29/2026
Privacy Policy:
At The Sweetest Thing Ice Cream Shoppe, your trust matters. This Privacy Policy explains what information we collect, how we use it, and how we keep it safe.
Information We Collect:
We may collect personal information when you:
Place an online order or make a payment
Book a birthday party, class, or event
Order a custom cake
Sign up for emails or text messages
Submit flavor ideas or inquiries
Fill out a contact or request form
This information may include:
Name
Email address
Phone number
Payment details (processed securely by third-party providers)
Order and booking details
How We Use Your Information
We use your information to:
Process payments and fulfill orders
Manage bookings, parties, and classes
Communicate order confirmations, reminders, or updates
Send promotional emails or text messages (only if you opt in)
Improve our offerings, website, and customer experience
Email & Text Marketing
If you opt in, we may send:
Promotions, specials, and announcements
Event or class reminders
Occasional updates from The Sweetest Thing
You can unsubscribe at any time using the link in our emails or by replying STOP to text messages.
Payments & Third-Party Services
Online payments are processed securely through trusted third-party providers. We do not store your full payment information.
We may also use third-party tools (such as website analytics or email platforms) to help us operate and improve our business.
Cookies & Analytics
Our website may use cookies or similar technologies to:
Improve site performance
Understand how visitors use our site
Enhance your browsing experience
You can disable cookies in your browser settings if you prefer.
Your Rights
You may request to:
Access, update, or delete your personal information
Opt out of marketing communications
To make a request, contact us using the information below.
Terms & Conditions:
By using our website or placing an order with The Sweetest Thing Ice Cream Shoppe, you agree to the following terms.
Orders & Payments
All prices are listed in U.S. dollars.
Payment is required at the time of ordering unless otherwise stated.
Orders are not confirmed until payment is received.
Custom Orders (Cakes, Events, Classes)
Custom cakes, parties, and class bookings may require advance notice.
Design requests or special customizations may result in additional charges.
Once production or preparation begins, cancellations may not be refundable.
Cancellations & Refunds
Refunds and cancellations are handled on a case-by-case basis.
No-shows for events or classes may not be eligible for refunds.
Please contact us as soon as possible if changes are needed.
Flavor Submissions & Ideas
By submitting flavor ideas, names, or suggestions:
You acknowledge submissions are voluntary
You grant The Sweetest Thing Ice Cream Shoppe permission to use, modify, or produce submitted ideas without obligation or compensation unless explicitly stated
Website Use
All content, photos, logos, and branding on this site belong to The Sweetest Thing Ice Cream Shoppe.
Content may not be copied, reused, or distributed without permission.
We reserve the right to update website content, pricing, or offerings at any time.
Limitation of Liability
While we do our best to provide accurate information and delightful experiences, The Sweetest Thing Ice Cream Shoppe is not liable for:
Website errors or temporary outages
Allergic reactions (customers are responsible for notifying staff of allergies)
Misuse of the website or services
Contact Us
If you have questions about this Legal page, your privacy, or our policies, please contact us:
The Sweetest Thing Ice Cream Shoppe
📧 Info@thesweetestthingicecream.com
📍 823 West C st. Kannapolis, NC 28081